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Terms of Sale

Return/Refund Policy

(Physical Products)

IMPORTANT: No refunds or returns will be accepted without a Return Merchandise Authorisation (RMA) number.

  • In case of claiming a credit for damage during transit, defect in manufacture, or dispatch error, please contact  our sales office within 2 business days of delivery.
  • Surplus stock may only be returned at the customer's expense .
  • The customer must request a Return Merchandise 
Authorisation (RMA) number.
  • Books must be received into our warehouse in original condition within 60 days from date of invoice.
  • Books received in anything but original condition (damaged or shop-soiled) will not be eligible for a credit. 
  • BIOZONE charges a 10% administration fee on all stock returns.  


(Digital Products)

Digital products are not eligible for a refund. All digital product sales are final. Digital products include but are not restricted to the following: 

• BIOZONE Academy

• BIOZONE eBooks 

• Presentation Media 

• Digital Teacher’s Edition


Teacher Support Materials Policy

Teacher support materials are for teacher purchase only and are not sold to students. These products can only be purchased when ordering a class set (20+) of Student Editions of the same title. Official institutional email and shipping address must be provided. Teacher support material include: 

• Printed Teacher's Edition 

• Digital Teacher's Edition  

• eBook Teacher's Edition  

• Presentation Media 

• BIOZONE Academy

• Model Answers


Digital Teacher's Edition

A minimum of 20 copies of the corresponding printed Student Edition or eBooks must be purchased to be eligible for the FREE Digital Teacher's Edition. One FREE teacher licence per class set is provided. See the full Conditions of Use.


Pricing and Availability

  • All prices listed are in USD.
  • Please note that completing payment via credit card will incur a 5% surcharge.

  • Volume Discount price: Only applies when purchasing direct from BIOZONE. A minimum of 20  books of the same title must be purchased to qualify for this discount. Volume discount price applies to top up orders purchased within the same academic year.
  • Recommended Retail Price (RRP): Applies to purchases of 1-19  books of the same title
  • School Managed eBooks are half price when bundled with the corresponding copy of the printed title.
  • Some items may become unavailable for purchase.
  • Errors & Omissions Excepted.

NOTE: Prices listed exclude any import duty or local taxes that may be payable upon delivery. Any such charges are the responsibility of the customer.



Customers may pay for their orders by:

• Wire (telegraphic transfer)

• Credit card (note: 5% surcharge will apply)
 Payment instructions will appear on the invoice.

A 5% finance charge is liable for each month a payment is overdue. All private sales MUST be prepaid.


Digital Products Terms of Service 



BIOZONE Promotions

Unless specified promotions advertised by BIOZONE are not available through resellers.